Planet eStream Support

Planet eStream Support

Existing customers can contact support on 01274 713425 or email support@planetestream.co.uk

All customers can rest assured that they will receive a premium support service with no restrictions on how many times you can contact us within a 12 month period. We are happy to hear from any of your staff ranging from technicians to non-technical personnel.

We aim to respond within 4-6 hours of receiving a request for support, often even faster - Our support team work closely with our development team to ensure that feature requests suggested by customers are considered and responded to.

Click here to start a remote desktop session using TeamViewer, which will download when clicking on the link. Please then provide the ID and password to your Planet eStream support technician.

Download Updates
Updates

We issue notices via email to our user group when new Planet eStream updates are released. The emails contain details on how to apply the update and details of new features and changes.

Training Guides
Training Resources

We offer on-site or web-based training. Please contact us at sales@planetestream.co.uk for a quote. We also offer a comprehensive range of "How To" guides in .pdf, video and HTML format. On top of all this we also have a user forum and blog. All of these resources are accessible via our training resources page. You can find this by clicking here.

Planet eStream User Forum
User Forum

Our knowledge base articles for Planet eStream are now available on our new eStream User Forum. Elevated members of the forum can also submit new feature requests and bug reports. The forum can be accessed here.

Planet eStream Plugins
Plugins

Extend the capabilities of your Virtual Learning Environment or Wordpress blog presentations by installing our free plugins, allowing you to embed videos and other content directly from your Planet eStream library. View Plugin download page.

Planet eStream Help
Help

Help documents are now integrated into the Planet eStream website. For help, please click the help icons throughout your Planet eStream system. You can also find "How To" guides in .pdf, video and HTML format here.

Planet eStream Help
Technical Documentation

View our new range of technical documents to help you get the most out of Planet eStream, including 'how to' and 'system specification' guides. You can find them here.

Planet eStream Media Terminology Glossary
Download our Useful Media Terminology Glossary Here

Dont know your 'Megabits' from your 'Megabytes'? No problem, Click here to download our handy media terminology glossary and sound like a technical genius in minutes!

Contactclose
Sales

If you have a pre-sales enquiry regarding our products or wish to book a demonstration or place an order

01274 713400

sales@planetestream.co.uk

Support

If you are already a Planet eStream customer and require technical assistance

01274 713425

support@planetestream.co.uk

Accounts

If you have a question regarding invoicing and payment

01274 713424

accounts@planetestream.co.uk

Customer Services

If you have any other questions including delivery, installation, training and contract renewals

01274 713433

customerservices@planetestream.co.uk

Careers

If you would like to join our expanding team, please email;

careers@planetestream.co.uk

Hours of Business

We are open from Monday to Friday and our opening hours are 9am until 6pm Monday to Thursday and 9am until 5pm on Friday. We are closed on Saturdays and Sundays. Please note that our support lines take calls up until 5pm Monday to Friday.

Planet eStream

The Old School,
690 Bradford Road,
Birkenshaw,
West Yorkshire,
BD11 2DR

Please note, Planet eStream is a brand name of Planet Enterprises Ltd Registered in England under registered company number 3080901.


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