All customers can rest assured that they will receive a premium support service with no restrictions on how many times you can contact us within a 12 month period. We are happy to hear from any of your staff ranging from technicians to non-technical personnel.
We aim to respond within 4-6 hours of receiving a request for support, often even faster - Our support team work closely with our development team to ensure that feature requests suggested by customers are considered and responded to.
Click here to start a remote desktop session using TeamViewer, which will download when clicking on the link. Please then provide the ID and password to your Planet eStream support technician.
We issue notices via email to our user group when new Planet eStream updates are released. The emails contain details on how to apply the update and details of new features and changes.
We offer on-site or web-based training. Please contact us at firstname.lastname@example.org for a quote. We also offer a comprehensive range of "How To" guides in .pdf, video and HTML format. On top of all this we also have a user forum and blog. All of these resources are accessible via our training resources page. You can find this by clicking here.
Our knowledge base articles for Planet eStream are now available on our new eStream User Forum. Elevated members of the forum can also submit new feature requests and bug reports. The forum can be accessed here.
Help documents are now integrated into the Planet eStream website. For help, please click the help icons throughout your Planet eStream system. You can also find "How To" guides in .pdf, video and HTML format here.
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If you have a pre-sales enquiry regarding our products or wish to book a demonstration or place an order
If you are already a Planet eStream customer and require technical assistance
If you have a question regarding invoicing and payment
If you have any other questions including delivery, installation, training and contract renewals
If you would like to join our expanding team, please email;
We are open from Monday to Friday and our opening hours are 9am until 6pm Monday to Thursday and 9am until 5pm on Friday. We are closed on Saturdays and Sundays. Please note that our support lines take calls up until 5pm Monday to Friday.