Planet eStream Support

Privacy Policy

We take care to protect the privacy of our customers and users of our company websites. This privacy policy explains how we collect, store and use data about you.

We collect certain information or data about you when you use any of our websites as follows; planetdv.net, planetestream.co.uk or media-pod.co.uk

This includes:

This helps us to:

We can’t personally identify you when you access our websites only when you submit your data for a particular purpose such as the examples provided above.

Please note that after submitting your information via planetdv.net, planetestream.co.uk or media-pod.co.uk, your email address will be used to provide you with information such as newsletters, special offers, free training opportunities and events. You may opt to stop receiving email broadcasts at any time. Users who register on or submit information via our website(s) do so with under proviso that they agree to opt-in to occasional email broadcasts. Again, you may opt to unsubscribe at any time via the unsubscribe link contained within every email broadcast we issue.

Where your data is stored?

We store your data on our secure servers in the UK.By submitting your personal data, you agree to this.

Keeping your data secure?

Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data.

Third parties

We have procedures and security features in place to try and keep your data secure once we receive it. We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites. Payment transactions are always encrypted.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so. Further information

You can check the information that we hold about you at any time by emailing us at info@planetdv.net. Any inaccuracies will be deleted or corrected promptly. If you have submitted personal information through any of our company websites planetdv.net, planetestream.co.uk or media-pod.co.uk and wish us to cease using it for the purposes described above, please contact privacy@planetdv.net

Contactclose
Sales

If you have a pre-sales enquiry regarding our products or wish to book a demonstration or place an order

01274 713400

sales@planetestream.co.uk

Support

If you are already a Planet eStream customer and require technical assistance

01274 713425

support@planetestream.co.uk

Accounts

If you have a question regarding invoicing and payment

01274 713424

accounts@planetestream.co.uk

Customer Services

If you have any other questions including delivery, installation, training and contract renewals

01274 713433

customerservices@planetestream.co.uk

Careers

If you would like to join our expanding team, please email;

careers@planetestream.co.uk

Hours of Business

We are open from Monday to Friday and our opening hours are 9am until 6pm Monday to Thursday and 9am until 5pm on Friday. We are closed on Saturdays and Sundays. Please note that our support lines take calls up until 5pm Monday to Friday.

Planet eStream

The Old School,
690 Bradford Road,
Birkenshaw,
West Yorkshire,
BD11 2DR

Please note, Planet eStream is a brand name of Planet Enterprises Ltd Registered in England under registered company number 3080901.


maps